Monday, April 22, 2013

[General] HELP!!! My phone is stuck on "Firmware upgrade encountered an issue"


Download the firmware onto your computer from the internet. Make sure it's the right one. Download the drivers for your phone from the internet. Again, be sure it's the right thing. Download the Android SDK from the Android developer site. Get the drivers installed, then setup the SDK. When you're done doing that, use file explorer to go to the platform_tools folder in the SDK, right click on the platform-tools foler and launch command line there.
Plug your phone in powered on and type "abd devices" without the quotes. If you see the device come up under your devices list you're ready to continue. If the phone does not appear you've either installed the wrong drivers or not installed them properly, go back to the drivers step and get them right untill your phone comes up under the ADB devices list. When that's done, go back to file explorer and find where you downloaded the firmware to, and cut/paste it into the platform-tools folder. Then type adb push filename.ext to /sdcard/. replace filename.ext to the firmware file. When that's done pushing, type adb reboot recovery and it should bring you back to your recovery screen on your phone. Then simply install zip from sdcard and choose the one you pushed onto the phone.

I personaly avoid kies at any cost.

As an afternote to all of this, and not to be a ****: Don't EVER unplug a phone while it's updating. Even if it doesn't look like it's working, sometimes it's just very very slow. If you unplug it you probably WILL soft brick your phone just as you've done.

Good luck, and let me know if you're having any trouble.

Scott



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forum.xda-developers.com

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