First off do you have insurance on your phone. This could be in handy if the Device Company says it is user fault. Typically this rarely happens with an undamaged screen but it is insurance for a reason.
I would call HTC device services and speak to a representative. Explain to them that this has occurred and there was no physical damage to the phone and it started happening. With this issue it could be a hardware malfunction and they could send you a replacement phone. I would not recommend fixing the phone yourself until you call technical services. Sometimes companies have issues with their phones and do not advertise it because it is not a majority.
I have had an issue similar with a samsung phone and received a free replacement and upgrade. (this is going 5 years back). Your provider can only guarantee a warranty for an X amount of days where the physical device is under a 1 year warranty.
All else fails and you have the insurance, I would pay the deductible for a replacement when you file a claim.
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forum.xda-developers.com
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